Why do I have to pay pickup fee if I am collecting it myself?
We are based in Melbourne and do not have our own warehouse in other states. The depots in other states are just a third party logistic place. They dispatch items for us and charges for picking up the order. We operate this way because some customers still prefer to pick up the item instead of delivery. The $9.90 pickup fee is much cheaper than the delivery especially for heavy bulky items.